8 Questions Homeowners Should Ask a Roofer Before Hiring Them


Newly hired rooferWhether you need a roof repair or roof replacement, choosing the right partner for your roofing project is critical. Sadly, dishonest roofing companies take advantage of homeowners in Columbia and across the country every day.

To help you avoid dishonest roofers and make the best choice for your home (and your family), be sure to ask any potential roofer these 8 questions:  


1. What is your company’s legal name and physical address?

Reputable businesses should have an established business entity and a physical address. Once they have given you their formal business name, you can verify by searching the South Carolina business database.

If a potential roofer offers a P.O. Box as its address, push for a physical address. If they don't have a physical address, there may be a good reason, but you had better find out what it is.


2. Are you licensed?

It is against the law for roofers in South Carolina to complete work that exceeds $5,000 in value without a license. The state requires licensing with the South Carolina Department of Labor, Licensing and Regulation.

To take an additional step, you can also contact the South Carolina Department of Labor, Licensing and Regulation to make sure any potential roofer’s license is in good standing.


3. Do you have workman’s compensation insurance?

Roofers should have workman’s compensation insurance to protect homeowners in case of an accident while completing roofing work. If the roofer does not have insurance, liability falls on the homeowner.


4. Do you carry general liability insurance?

Liability insurance protects the homeowner if any damage is inflicted on your home by roofers while performing work. Both liability and workman’s compensation insurance are standard with reputable roofing companies.


5. Do you use subcontractors?

Some roofing companies will use subcontractors after securing a contract for your roofing work. In other words, after they sell their services to you, the roofer will turn and hire another company to complete the work.

While this is a fairly common business practice, it is important that you ask all of these same questions of a roofing subcontractor before you sign a contract.


6. Will you remove (and discard) my old roof? 

Some roofers will perform a visual inspection of your roof and then offer to put a new roof on top of it. Although this may seem like a cost-efficient solution, this option can lead to greater, more expensive problems with your home down the line, as critical damage can be missed.

Roof replacement should always include removing your old roof to ensure any and all issues with your old roof are addressed and properly corrected.


7. Can you provide homeowner references? 

Potential roofers should without hesitation provide you with names and contact information for homeowner references. Website or written testimonials are nice; however, they can be altered or sadly, even made up completely by dishonest roofers.

Speaking with roofing homeowner references will give you the best idea of client satisfaction and the experience of working with a potential roofing partner. If a roofer is unable to provide you with at least two references, you may want to consider other roofers.


8. Do you offer a warranty on any completed work? 

Reputable roofers will offer some sort of guarantee on their work. Ask for the details on this guarantee, including exactly what is covered, and how long the guarantee is effective. A standard warranty is typically one year; however, some roofers offer longer warranties.

It’s important to note that the shingle manufacturer will cover the materials used, while the roofer will guarantee the work performed. These are two separate warranties, so you will want a description of what is covered under both, as well as procedures for invoking the warranties, if needed.

Are you looking for a trustworthy roofer?

At Joye Roofing, we specialize in roof repair and roof replacement. We’ve been serving Columbia for over 10 years, and we proudly operate with quality and integrity. Contact us now to schedule your FREE roof inspection.

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Derek Joye has been roofing homes and businesses in the Midlands for over 10 years.